Last Updated: November 3, 2026
MVP – Mi Vida Planificada (“MVP”) is a product of Social Solutions LLC (“SSL,” “we,” “us,” or “our”), a company based in Puerto Rico, USA. SSL is committed to protecting the privacy and security of the personal information entrusted to us.
MVP is designed to help individuals organize important personal information and documents, maintain information about people in their support circle, and prepare information that may be useful during emergencies, unexpected events, incapacity, and end-of-life planning.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to users.
By creating an account or using MVP, you acknowledge the practices described in this Privacy Policy.
We collect information that users provide directly to MVP, information created through use of the platform and limited technical information necessary to operate and secure the service.
Depending on how MVP is used, the information may include:
Account and profile information. This may include name, email address, telephone number, password or authentication credentials, account preferences, and other information necessary to establish and manage an MVP account.
Information about people in your circle. Users may create profiles for themselves and other individuals who are part of their family, household, caregiving, or support network. Information may include name, age or date of birth, address, telephone number, email address, relationship information, and profile information.
Emergency and vulnerability information. Users may record information intended to assist family members, caregivers, or other authorized persons during an emergency. This may include emergency contacts, emergency plans, meeting locations, special instructions, mobility limitations, whether an individual lives alone, dependence on electrical power or medical equipment, and other vulnerability information.
Health-related information. Users may choose to record limited health-related information, including medical conditions, medications, allergies, medical equipment, physicians or other healthcare contacts, and additional health notes.
MVP is intended primarily as an information organization and planning platform. It is not a healthcare provider and is not intended to provide medical diagnosis, treatment, or medical advice.
Documents and records. Users may upload and store documents. Depending on what the user chooses to upload, these may include identification documents, insurance information, medical documents, wills or other legal documents, financial documents, and other personal records.
Because users determine what documents they upload, documents stored in MVP may contain information that is significantly more sensitive than the information specifically requested by the platform.
Activity and system information. We may collect information necessary to operate and protect the platform, such as login activity, date and time of access, device or browser information, IP address, security events, document upload activity, and other system logs.
MVP allows users to maintain information about family members, emergency contacts, caregivers, and other people in their support circle.
If you provide personal information about another person, you are responsible for ensuring that you have an appropriate basis or permission to provide that information to MVP and to designate who may access it.
Where appropriate, MVP may provide mechanisms for another person to accept an invitation, establish their own account, confirm their participation in a user’s circle, or manage information associated with them.
We use personal information only for legitimate purposes associated with providing, maintaining, securing, and improving MVP. These purposes may include:
We will not use sensitive personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice and, when required, obtaining consent.
If you choose SMS authentication, we collect and use your mobile number to deliver verification codes that you request. We may also maintain consent records, opt-out preferences and delivery information necessary to operate and protect this service.
We do not sell or share mobile numbers, SMS opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes. Any other sharing provisions in this policy exclude SMS opt-in data and consent from sharing for those purposes.
We may disclose information necessary to deliver and operate this SMS program to messaging providers and telecommunications carriers acting on our behalf, subject to applicable confidentiality and security requirements.
SMS participation is optional. You may reply STOP to opt out or HELP for assistance or contact support@mividaplanificada.com.
MVP allows users to voluntarily store certain health-related information for planning, emergency preparedness, caregiving, and informational purposes. Such information may include medical conditions, medications, allergies, medical equipment, healthcare provider information, and other health-related information provided by the user.
SSL is not, solely by offering MVP, a healthcare provider, health plan, or healthcare clearinghouse. Therefore, information stored in MVP may not be protected by HIPAA in the same manner as information maintained by a healthcare provider or health plan.
Regardless of whether HIPAA applies, SSL treats health-related information collected or stored through MVP as sensitive personal information and maintains administrative, technical, and organizational safeguards designed to protect its confidentiality, integrity, and security.
If SSL later provide services to healthcare providers, insurers, or other HIPAA-regulated organizations, different legal requirements may apply to information processed on their behalf.
SSL does not sell users’ personal information.
We do not sell, rent, or share health-related information, uploaded documents, emergency information, or other sensitive personal information with third parties for targeted advertising or third-party marketing purposes.
We may disclose information in the following limited circumstances:
At the user’s direction. Information may be made available to family members, caregivers, emergency contacts, or other persons specifically authorized by the user.
Service providers. We may use carefully selected service providers to operate the platform, including cloud hosting, secure data storage, authentication, cybersecurity, backup, email or notification delivery, and technical support providers. Such providers may process information only as necessary to provide services to MVP and subject to appropriate contractual confidentiality and security requirements.
Legal requirements. We may disclose information when reasonably necessary to comply with applicable law, regulation, court order, subpoena, or other valid legal process.
Protection and security. Information may be disclosed when reasonably necessary to investigate fraud, security threats, unauthorized access, or misuse of the platform or to protect the rights and safety of MVP, its users, or others.
Business transactions. If SSL is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.
MVP is designed to allow users to control access to their information.
Depending on the functionality available in the applicable version of the platform, users may be able to designate members of their circle, assign access to particular information, modify or revoke permissions, and designate emergency contacts.
A person included in a user’s circle does not automatically receive unrestricted access to all information stored by that user.
Users are responsible for reviewing their access settings and determining who should have access to their information.
MVP uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the systems and services used to operate MVP, these safeguards may include encryption of information during transmission and storage, access controls, authentication protections, monitoring and logging, secure backups, vulnerability management, and restrictions on employee and service-provider access.
However, no electronic storage or transmission system can be guaranteed to be completely secure. Users should protect their account credentials and immediately notify MVP if they suspect unauthorized access to their account.
We retain personal information for as long as reasonably necessary to provide the MVP service, maintain an active account, comply with legal obligations, resolve disputes, prevent fraud or abuse, and maintain appropriate business and security records.
Users may request deletion of their account and associated information, subject to legal, security, backup, and legitimate record-retention requirements.
When information is no longer reasonably necessary for the purposes for which it was collected or retained, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it.
Subject to applicable law and technical limitations, users may request to:
Requests may be submitted through support@mividaplanificada.com.
We may need to verify the identity of the person making a request before providing access to, modifying, or deleting personal information.
Certain MVP features may be designed to make selected information available during an emergency.
Where such functionality is offered, the user will determine which information is designated for emergency access and who is authorized to access it, subject to the functionality and limitations described within the platform.
Emergency access does not give an authorized person ownership of the user’s information and should be used only for its intended purpose.
Because MVP supports end-of-life planning, circumstances may arise in which an account holder dies.
SSL may establish procedures allowing an authorized representative, designated person, executor, or other legally authorized individual to request access to or disposition of an account following the account holder’s death.
SSL may require appropriate documentation to verify the individual’s identity and authority before providing access to, transferring, or deleting account information.
Any such request will be handled in accordance with applicable law, the account holder’s instructions where available, and MVP’s account succession procedures.
If we determine that personal information has been involved in a security incident requiring notification under applicable law, we will provide required notifications to affected individuals and appropriate governmental authorities in accordance with applicable requirements.
MVP is not intended for use by children under 18, and we do not knowingly permit children under 18 to create accounts.
Information concerning a minor that is legitimately maintained by a parent or legal guardian may be subject to separate requirements and functionality established by MVP.
If we learn that a child under 18 has created an account or provided personal information without appropriate authorization, we will take appropriate steps consistent with applicable law.
MVP may contain links to or integrate with third-party services. Those services may have privacy practices different from ours.
This Privacy Policy applies to information processed by MVP and does not necessarily apply to information independently collected or processed by third parties.
Where MVP transfers sensitive information to a service provider on our behalf, we will take reasonable measures to require appropriate privacy and security protections.
We may update this Privacy Policy from time to time to reflect changes in the platform, our information practices, or applicable legal requirements.
The revised Privacy Policy will display a new “Last Updated” date. If we make material changes affecting how sensitive personal information is collected, used, or shared, we will provide additional notice when appropriate and obtain consent where required by law.
Questions, concerns, or requests regarding this Privacy Policy or MVP’s privacy practices may be directed to:
MVP – Mi Vida Planificada
A product of Social Solutions LLC
PMB #378, 1353 Road #19, Guaynabo, PR, 00966
Puerto Rico
Email: support@mividaplanificada.com
Completa el formulario para obtener más información sobre nuestro producto y los servicios que ofrecemos.
